Returns & Refunds
We want you to feel confident choosing Kensailor watch covers for your Apple Watch. If something is not right, our returns process is simple, transparent, and customer-first.
Return policy overview
Returns are accepted within 30 days of delivery for eligible Kensailor Apple Watch covers. Returned items must be unused, in original condition, and include all original packaging.
Products that show signs of wear, damage caused after delivery, or unauthorized modifications may not qualify for a refund.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can arrange a replacement or full refund.
Need help with a return?
Contact our support team with your order number, product details, and a short description of the issue.
support@kensailor.com
Response time
Within 1–2 business days
Include
Order number, photos, and reason for return
How it works
Easy 3-step return process
Start your return
Email our support team with your order number and the reason for your return request. We will reply with the next steps as quickly as possible.
Pack your item securely
Please return the watch cover in its original packaging whenever possible. Items should be unused and in the same condition you received them.
Inspection and refund
Once your return is received and inspected, we will confirm approval and process your refund to the original payment method.
Non-returnable items
- Customized or personalized watch covers
- Items returned beyond the stated return window
- Products with visible wear, scratches, or accidental damage after delivery
- Items missing original packaging or essential components
Refund timeline
After your return reaches us, please allow 2–5 business days for inspection.
Once approved, your refund will be issued back to the original payment method. Processing times vary by bank or card provider.
If you have not received your refund after 10 business days, contact our support team for an update.
Frequently asked questions
What products are eligible for return?
Kensailor Apple Watch covers may be returned within 30 days of delivery when they are unused, unmodified, and returned in their original condition.
Are shipping charges refundable?
Original shipping fees are typically non-refundable unless the item arrived damaged, defective, or we sent the wrong product.
How long do refunds take?
Approved refunds are usually issued within 5–10 business days, depending on your payment provider.
What if my order arrives damaged?
Please contact us within 48 hours of delivery with photos of the packaging and product so we can make it right.
